18-Month Warranty for Quality-Related Issues
Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.For purchases made through other retailers:
Purchases from Lazada
Purchases from unauthorized resellers
Improperly operated devices
Lost or stolen products
Purchases made over 18 months ago (unless otherwise stated)
Non quality-related issues (after 30 days of purchase)
Free products
2. When does the warranty begin?
3. How do I claim the warranty?
4. What is a valid proof of purchase?