30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reas on for return isn’t quality-related, the customer must pay the return shipping costs.

18-Month Warranty for Quality-Related Issues

Requests within country of purchase

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

Requests from outside country of purchase

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.

Requests for orders shipped internationally

We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.

For purchases made through other retailers:

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process. Unauthorized reselling of Anker products is strictly prohibited.

FAQS

1. What isn’t covered by the warranty?

Purchases from Lazada

Purchases from unauthorized resellers

Improperly operated devices

Lost or stolen products

Purchases made over 18 months ago (unless otherwise stated)

Non quality-related issues (after 30 days of purchase)

Free products

2. When does the warranty begin?

It begins the day you place your order.

3. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions. If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or con tact us at support@anker.com

4. What is a valid proof of purchase?